Clinic Policies

Appointments
Please plan on being in the clinic ten-fifteen minutes before your appointment time. This gives our staff the opportunity to update your insurance information and get you checked in to see the doctor on time. Allow yourself even more time if you are not familiar with where the clinic is or if you are a new patient. We work very hard to see you as close to your appointment time as possible. However, we can never predict what types of problems our patients may have and we will sometimes be running behind schedule. If so, we will make a point to inform you of the delay.

“No-shows” and Cancellations
We have an automated calling system that will call and remind you 48 hours before your appointment. If you decide you cannot make the appointment, please answer the automated system appropriately, or call and reschedule your appointment with us. We understand that every one can forget an appointment from time to time, or that something more important suddenly comes up before your appointment forcing you to cancel at the last moment. However, excessive no shows and late cancellations (ie same day cancellations) have interfered with our ability to care for patients who need our services and are a loss of income for us. Therefore, if you have two consecutive “no shows” or two consecutive late cancellations, we will require you to provide us with a $50 deposit to hold another appointment for you. This deposit will be applied to your charges should you show up for the appointment, but will partially compensate us for our loss should you fail to show up for your appointment again. We regret that we have to take these measures and would prefer to see you as a patient than keep your deposit.

Method of payment
As a courtesy to you, we will submit your incurred charges to your insurance company. We do, however, expect you to pay us your co-payment and any deductible or past charges that you have with us on the day of your appointment. We accept cash, checks and all credit cards. We will charge you a fee for returned checks.

Medication Refills
We are happy to refill any prescription medication that we have previously prescribed for you up to one year after your last visit with us. Simply call us during normal working hours, (864) 242-5872 or click here for prescription refill information.

After Hours
There will be a physician “on-call” 24 hours a day for patients of Greenville Dermatology who have problems that cannot wait until the next business day. To access this physician, call our office number (864) 242-5872 and follow the instructions.

Miscellaneous
Our waiting room is small and therefore we ask that only the patients themselves, or the patient and a responsible adult come to the clinic for an appointment. Please turn your cell phone off when you are called back to see the doctor. We also ask that you do not bring any food or drink to the waiting room.

We look forward to caring for your dermatology needs and by following these simple rules we will be able to see you more efficiently and timely. We welcome your comments and suggestions and have left a survey for you to fill out in our waiting room for this purpose.